Methods of Payment
Surfside Pool Company accepts Visa, MasterCard, Discover and American Express.
Personal checks are accepted but please allow extra time for the check to clear before your order will be shipped. Otherwise, a certified check or a bank check will be accepted.
Sales of above ground pools, above ground liners, inground liners, deck/fence packages and spas are FINAL.
All other products that are returned must be in their original packaging and original condition, and must be made within 30 days of original purchase. Restocking fees may be charged on returned items. Once your order status has changed to "Processed" your order has shipped.
Before a return can be authorized we ask that you contact our customer service department at email@example.com. Or, please fill out the contact form.
Please provide us with your full name, phone number, order number, description of the item you wish to return and the reason for return. We will then instruct you on how to proceed with the return. Surfside Pool Company is not responsible for items that are lost or damaged on their way back. Shipping charges are non-refundable. International sales are final.
Online Sales Product Service and Maintenance
Surfside Pool Company does not service products that are sold online.
ONLINE PRICING IS NOT AVAILABLE IN OUR RETAIL LOCATIONS.
Shipping and Handling
Most items are shipped UPS ground. Shipping time for above ground pools, above ground liners, inground liners, deck and fence packages, hot tubs and anything that is not shipped UPS ground may vary depending on the item. Standard shipping for other items takes 3-10 business days. Pricing is based on the cost of the order except for certain large/heavy items, of which a different rate may apply. Customers will be informed via e-mail or phone if greater shipping charges apply.
Pricing for STANDARD shipping for most items is as follows:
|Order Cost||Shipping Cost|
|$0.00 to 14.99||$7.99|
|$15.00 to $29.99||$9.99|
|$30.99 to $49.99||$10.99|
|$50.00 to $74.99||$13.99|
|$75.00 to $99.99||$16.99|
|$100.00 to $149.99||$23.99|
|$150.00 to $199.99||$25.99|
|$200.00 to $299.99||$30.99|
|$300.00 to $499.99||$35.99|
Surfside Pool Company will not share your information with parties not related to the processing of your order shipments.